Food-service businesses can't run out of packaging. That is why FreshPack Solutions Ltd dispatches orders from our Luton warehouse on the same working day and delivers to most of the UK mainland the next working day. Here is everything you need to know about how and when your order will arrive.

Delivery at a glance

Delivery zone	Typical delivery time	Free delivery threshold	Charge below threshold	Charge above threshold
UK Mainland	Next working day	£100	£7.99	FREE
Scottish Highlands	2–4 working days	–	£32.99 (orders under £150)	£39.99 (orders over £150)
Northern Ireland	2–4 working days	–	£32.99 (orders under £150)	£48.99 (orders over £150)
UK Offshore Islands	2–5 working days	–	£32.99 (orders under £100)	£39.99 (orders over £100)

Order cut-off: 12 noon, Monday to Friday. All prices and thresholds shown on this page [include/exclude] VAT. The correct delivery charge is calculated automatically at checkout from your delivery postcode and order value.

Order processing & dispatch

Orders placed before 12 noon, Monday to Friday, are normally dispatched the same working day, subject to stock availability, payment authorisation and courier collection.

Orders placed after 12 noon, at weekends or on UK public holidays are normally dispatched on the next working day.

During exceptionally busy periods (for example the run-up to Christmas, Easter and major sporting events) dispatch may occasionally take an extra working day. If we expect a delay on your order, we will let you know.

UK Mainland delivery

Orders to UK mainland addresses are sent with [DPD] on a tracked next-working-day service. Once your parcel is out for delivery, you will receive a [one-hour delivery window by text and email], so you know when to expect it during service hours.

Delivery charges for UK mainland addresses:

• Orders over £100 — FREE delivery
• Orders under £100 — £7.99

Free delivery applies to qualifying UK mainland addresses only. [Optional: Pre-12 noon and Saturday delivery services are available at an additional cost — please contact us before ordering.]

Scottish Highlands, Northern Ireland & Offshore Islands

Our couriers apply a surcharge for these destinations, which we pass on at cost. Please allow approximately 2–4 working days for delivery to the Scottish Highlands and Northern Ireland, and 2–5 working days for offshore islands.

Scottish Highlands and Northern Ireland:

• Orders over £150 — £25.99
• Orders under £150 — £32.99

UK Offshore Islands:

• Orders over £100 — £26.99
• Orders under £100 — £32.99

Which postcodes are affected? As a guide, the following postcode areas are treated as Highlands, Northern Ireland or Offshore for delivery purposes: [Scottish Highlands: AB36–38, AB55–56, FK17–21, IV, KW1–14, PA20–40, PH15–41 · Northern Ireland: BT · Offshore Islands: HS, KA27–28, KW15–17, PA41–49, PA60–78, PH42–44, ZE, IM (Isle of Man), GY (Guernsey), JE (Jersey), PO30–41 (Isle of Wight), TR21–25 (Isles of Scilly)]. If you are unsure which zone applies to your address, enter your postcode at checkout and the correct charge will be shown before you pay, or contact us and we will confirm.

Delivery times

Delivery times are estimates and not guaranteed delivery appointments unless we have expressly agreed otherwise in writing.

Courier delays can occasionally occur due to severe weather, transport disruption, peak trading periods or other circumstances outside our reasonable control. We will always make reasonable efforts to dispatch orders promptly and to assist you if a delivery problem occurs.

Tracking your order

You will receive a dispatch confirmation email containing your tracking number as soon as your order leaves our warehouse. Please use the courier's tracking link for the latest delivery status.

If you believe there is a problem with your delivery, please contact us with your order number so our team can investigate with the courier.

Delivery address & access

You are responsible for providing a complete and accurate delivery address, including any unit number, floor or business name, when placing your order. Please check your delivery details carefully before completing checkout.

Once an order has been dispatched, we are unable to change the delivery address. If an order cannot be delivered because you provided an incorrect or incomplete address, or because nobody was available to accept it after the courier's delivery attempts, additional charges may apply for redelivery or return.

Please note that our couriers deliver during normal business hours (typically 8 am–6 pm). If your premises are closed during these hours, please provide delivery instructions at checkout (for example, a safe place or a neighbouring business) or contact us before ordering. [Optional: Collection from our Luton warehouse is available by prior arrangement — contact us to arrange a collection time.]

Receiving your delivery

Please check your order as soon as reasonably possible after delivery. If any items appear damaged, incorrect or missing, please notify us within 48 hours of delivery and provide:

• your order number;
• details of the affected product(s);
• the quantity affected; and
• photographs of the products and the outer packaging.

This information allows us to investigate quickly with our warehouse and delivery partner. If the outer packaging is visibly damaged on arrival, please note this with the driver where possible (for example by signing as "damaged") before accepting the parcel.

Damaged or incorrect deliveries

If an item has been damaged in transit or we have supplied an incorrect product, please contact us as soon as possible. Once the issue has been verified, we will arrange an appropriate solution, which may include a replacement, collection or refund depending on the circumstances, at no cost to you. This does not affect your statutory rights.

Large & pallet orders

For larger wholesale requirements or pallet quantities, please contact our sales team before ordering so we can discuss delivery arrangements, lead times and pricing. We regularly supply restaurants, takeaways, cafés, bakeries, butchers, catering companies, event and stadium caterers, schools and other food-service businesses on a scheduled basis, and we are happy to set up a regular supply agreement for your business.

Delivery outside the United Kingdom

Our standard online delivery service covers the United Kingdom only. For large commercial orders requiring delivery outside the UK, please contact us before placing your order to discuss whether delivery can be arranged and at what cost.

Returns

Returns are governed by our Returns & Refund Policy. Please contact us before returning any products so our team can provide the appropriate return instructions.

Questions about your delivery?

If you need assistance with an order or would like to discuss a larger wholesale delivery, please contact us:

FreshPack Solutions Ltd
Unit 5, Sovereign Park
Laporte Way
Luton, Bedfordshire
LU4 8EL
United Kingdom

Telephone: 020 3411 2378
Email: sales@freshpackuk.co.uk

Last updated: [17 September 2026]