
Shipping Information
UK mainland orders:
All orders placed before 12:00 pm (noon) on Monday-Friday will be collected by DPD on the same day and delivered to the customers within 1-2 working days.
All orders placed on the Weekend and Bank Holidays will be collected on the next working day by DPD, then delivered within 1-2 working days
Deliveries to the Highlands, Islands, and Northern Ireland may take 2–3 working days.
Here are the delivery options and associated costs:
UK Mainland:
Orders over £100: Free
Orders under £100: £7.99
UK Offshore Islands:
Orders over £150: £39.99
Orders under £150: £32.99
Scottish Highlands:
Orders over £150: £39.99
Orders under £150: £32.99
Northern Ireland:
Orders over £150: £48.99
Orders under £150: £39.99
If you have any questions regarding shipping, feel free to contact our support team at:
Sustainable Protection for Everyday Burger Service
Food businesses looking for a practical alternative to plastic and foam packaging need containers that combine sustainability with dependable everyday performance. The 5" Bagasse Burger Box provides a compostable food packaging solution manufactured from bagasse, a natural by-product of sugarcane.
Designed for burgers, burger meals, larger portions, and suitable hot or cold foods, this clamshell box provides a sturdy structure that helps protect food during serving and transportation. Its integrated closure makes packaging straightforward for busy takeaway operations, while the clean white finish provides a professional backdrop that allows food presentation to stand out.
With its compact 132 × 132 × 65mm format, the box is well suited to cafés, takeaway restaurants, street food vendors, caterers, and other food businesses looking to incorporate compostable packaging into their operations.
At Fresh Pack Solutions, we supply practical food packaging solutions for modern takeaway, catering, and food service businesses.
Versatile Culinary Applications
Burgers & Gourmet Burgers
The 5-inch format provides a practical space for individual burgers while helping protect the meal during takeaway and delivery.
Burger Meals with Sides
Suitable for burger combinations served with appropriate side portions, making it useful for everyday takeaway menus.
Street Food
An effective packaging option for street food vendors serving burgers and other hot meals where convenient transport and presentation are important.
Hot Takeaway Foods
The sturdy, heat-resistant construction makes the box suitable for a variety of hot food applications beyond burgers.
Catering & Events
Useful for individually portioned food at events, festivals, outdoor catering, and hospitality services.
Suitable Cold Foods
The box can also accommodate suitable cold food offerings where a compact, structured food container is required.
Technical Specifications
|
Feature |
Specification |
|
Product Type |
Bagasse Burger Box |
|
Product SKU |
LCBAG37 |
|
Material |
Bagasse |
|
Colour |
White |
|
Size |
5 inches |
|
Dimensions |
132 × 132 × 65 mm |
|
Product Weight |
Approx. 20 g |
|
Lid Design |
Clamshell Closure |
|
Compostable |
Yes |
|
Biodegradable |
Yes |
|
Heat Resistant |
Yes |
|
Packs Per Case |
10 |
|
Items Per Pack |
50 |
|
Case Count |
500 |
Size & Portion Guide
Compact 5-Inch Format for Individual Meals
The 132 × 132 × 65mm format provides a compact yet practical space for individual burgers, burger meals, and other suitable takeaway foods. Its smaller footprint can also help businesses manage storage efficiently while maintaining a consistent packaging format.
Performance & Logistics Data
Sturdy Construction
The bagasse material provides a structured food compartment designed to protect meals during serving, handling, stacking, and transportation.
Heat-Resistant Design
The product is described as heat resistant and suitable for serving hot food, making it appropriate for freshly prepared takeaway meals.
Secure Clamshell Closure
The integrated clamshell format makes the box straightforward to close, stack, transport, and serve without requiring a separate lid.
Efficient Storage
Its compact dimensions make it practical for food businesses managing limited kitchen or storage space.
Clean Food Presentation
The white finish creates a simple, professional presentation that allows the colours and appearance of burgers and other prepared foods to stand out.
Sustainability & Structural Reliability
Made from Bagasse
Manufactured from bagasse, a natural by-product of sugarcane, providing a plant-fibre alternative to conventional plastic and foam food packaging.
Compostable & Biodegradable
The product information identifies these boxes as 100% compostable and fully biodegradable, making them suitable for businesses seeking more sustainable packaging options.
Alternative to Plastic & Foam
The bagasse construction provides an alternative packaging format for businesses looking to reduce their reliance on traditional plastic or foam burger boxes.
Designed for Food Service
The combination of sturdy construction, clamshell functionality, and compact sizing makes the box suitable for cafés, takeaways, street food vendors, and caterers.
Recommended Pairings for Your Service
Build a Wider Sustainable Packaging Range
Explore our Bagasse Food Containers collection for additional compostable formats suitable for sides, meals, and other takeaway foods.
Keep Sauces Separate
Add our Sauce Pots & Portion Containers collection for burger sauces, dips, dressings, and other condiments.
Make Customer Transport Easier
Browse our Paper Bags collection for convenient transportation of burgers, sides, and complete takeaway orders.
Add Practical Dining Essentials
Pair burger orders with our Napkins collection for a cleaner and more convenient takeaway experience.
Applicable Temperature Range
Temperature Performance: The supplied product information confirms that the box has a heat-resistant design and is suitable for hot and cold foods. It does not provide a specific numerical temperature range, so no temperature figures are stated here.
Food Protection During Delivery
The sturdy bagasse construction and clamshell format help protect burgers and other suitable foods during takeaway and delivery. The integrated closure also makes the box practical for stacking and transportation.
Actual food temperature and texture during delivery will depend on the food type, portion size, ambient conditions, packaging configuration, and journey duration.
Key Features
-
5-inch bagasse burger box
-
Dimensions: 132 × 132 × 65mm
-
Made from Bagasse
-
100% compostable and fully biodegradable
-
Natural sugarcane by-product material
-
Sturdy construction
-
Heat-resistant design
-
Secure clamshell closure
-
White finish for professional food presentation
-
Suitable for burgers, burger meals, hot foods and suitable cold foods
-
Ideal for cafés, takeaways, street food vendors and caterers
-
500 units per case
-
10 packs per case, 50 units per pack
At FreshPack Solutions Ltd, we want you to be satisfied with every order. If you need to return a product, have received an incorrect item, or have a problem with your delivery, please contact us, and we will help.
This policy applies to all purchases made from FreshPack Solutions Ltd and should be read together with our Terms & Conditions and our Shipping & Delivery Policy.
Returns at a glance
| Situation | Time limit | Who pays return delivery | Outcome |
|---|---|---|---|
| Damaged, faulty, incorrect or missing items | Report within 48 hours of delivery | FreshPack | Replacement, collection or full refund |
| Unwanted items — business customers | Request within 30 days of delivery (subject to approval) | Customer | Refund of product price [— no restocking fee] |
| Unwanted items — consumer customers | Cancel within 14 days of delivery, return within a further 14 days | Customer | Refund of product price plus standard delivery charge |
In every case, please contact us before sending anything back so we can give you the correct return instructions.
Returns
Most unused and unopened products may be returned within 30 days of delivery, subject to the conditions below. To qualify for a standard return, products must:
- be unused and unopened;
- be in their original, undamaged packaging;
- be in a resalable condition;
- not have been damaged after delivery; and
- be accompanied by the order number or proof of purchase.
Because our products are food-contact packaging, opened cases cannot be accepted back for resale for hygiene reasons unless the product is faulty or was incorrectly supplied.
Products returned without prior authorisation may take longer to process and, where they do not meet the conditions above, may be returned to you at your cost.
Business customers
FreshPack Solutions primarily supplies restaurants, takeaways, cafés, bakeries, butchers, catering companies, event and stadium caterers, schools and other food-service businesses.
For purchases made wholly or mainly for business purposes, returns of correctly supplied, non-defective products are accepted at our discretion. Approved business returns must be unused, unopened, in their original packaging and suitable for resale.
Unless the product is faulty, damaged, incorrectly supplied or otherwise agreed by us, the customer is responsible for the cost of returning unwanted products. If you would like us to arrange collection, the collection charge will be confirmed with you before it is booked. [We do not charge a restocking fee on approved returns.]
Consumer customers
If you are buying as a consumer rather than for business purposes, you have statutory cancellation rights under the Consumer Contracts Regulations 2013. You may cancel your order for any reason within 14 days of receiving the goods by telling us in writing (email is fine), and you then have a further 14 days to return the goods to us.
For change-of-mind cancellations you are responsible for the cost of returning the goods. We will refund the price of the goods and our standard delivery charge (but not any premium delivery option you chose) within 14 days of receiving the goods back, or of you providing proof of posting, whichever is earlier. We may reduce the refund if the goods have been handled beyond what is necessary to inspect them.
Our 30-day return policy does not reduce any statutory rights available to consumers.
Products that cannot normally be returned
Unless faulty, damaged, incorrectly supplied or otherwise required by law, we are unable to accept returns of:
- products that have been used;
- products that have been opened, where this makes them unsuitable for resale (this applies to most food-contact packaging);
- products damaged after delivery;
- products not returned in their original packaging, where this materially affects resale;
- bespoke, printed, personalised or specially manufactured products; and
- products specifically sourced or manufactured to a customer's requirements where agreed in advance.
If you are unsure whether a product can be returned, please contact us before sending it back.
Damaged, defective, incorrect or missing products
Please check your order as soon as reasonably possible after delivery. If a product is damaged in transit, defective, incorrect, or missing from your delivery, please contact us within 48 hours of delivery and provide:
- your order number;
- the product name or SKU;
- the quantity affected;
- a description of the problem; and
- clear photographs of the product and, where relevant, the outer packaging and shipping label.
Once the issue has been verified, we will arrange an appropriate solution at no cost to you. Depending on the circumstances, this may be a replacement, a refund, or collection of the affected products. Where the problem is our responsibility, we cover all return or collection costs.
Reporting within 48 hours lets us raise a claim with the courier while it can still be investigated. Later reports will still be considered but may be harder for us to resolve.
Shortages
Larger orders may arrive in more than one parcel, sometimes on different days. If your delivery appears incomplete, please first check the number of parcels shown in your tracking information. If products are still missing, contact us within 48 hours with your order number and details of the missing items so we can investigate.
How to request a return
Before returning anything, contact our customer service team with:
- your order number;
- the product name or SKU;
- the quantity you wish to return; and
- the reason for the return.
We will review your request and, where the return is accepted, send you return instructions and the return address. Please do not send products back without contacting us first.
Return shipping
For unwanted products that were correctly supplied, you are responsible for arranging and paying for return delivery unless we agree otherwise. Products remain your responsibility until they reach us, so we recommend a tracked service and adequate packaging — we cannot refund products that arrive back damaged.
If we arrange a collection on your behalf, the collection charge will be confirmed before it is booked. This does not affect statutory consumer rights.
Refunds
When your return arrives, we will inspect it to confirm it meets the applicable conditions. Approved refunds are issued to the original payment method within 14 days of receiving the goods back, and usually sooner. Once we have issued a refund, please allow 3–5 working days for your bank or card provider to show it in your account.
Original delivery charges are refunded where the return is due to our error or where a consumer exercises statutory cancellation rights; they are not refunded on approved business returns of unwanted goods.
Exchanges and replacements
Where appropriate, we may offer a replacement instead of a refund. For example, if we supplied an incorrect or damaged product and replacement stock is available, we can dispatch the correct product straight away. Please contact us before placing a new order if you would prefer a replacement.
Order cancellations
If you need to cancel an order, contact us as quickly as possible by telephone. Because we dispatch orders placed before 12 noon on weekdays the same day, we cannot guarantee we can stop an order once warehouse processing has begun. If an order has already been dispatched, the returns procedure above will apply. Nothing in this section limits the statutory cancellation rights of consumers.
Your statutory rights
Nothing in this policy excludes, restricts or replaces any rights or remedies that cannot legally be excluded. Consumers retain their statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
Contact us
For returns, refunds, damaged deliveries or order problems, please contact:
FreshPack Solutions Ltd
Unit 5, Sovereign Park
Laporte Way
Luton, Bedfordshire
LU4 8EL
United Kingdom
Telephone: 020 3411 2378
Email: sales@freshpackuk.co.uk
Last updated: [17 September 2026]
UK mainland orders:
All orders placed before 12:00 pm (noon) on Monday-Friday will be collected by DPD on the same day and delivered to the customers within 1-2 working days.
All orders placed on the Weekend and Bank Holidays will be collected on the next working day by DPD, then delivered within 1-2 working days
Deliveries to the Highlands, Islands, and Northern Ireland may take 2–3 working days.
Here are the delivery options and associated costs:
UK Mainland:
Orders over £100: Free
Orders under £100: £7.99
UK Offshore Islands:
Orders over £150: £39.99
Orders under £150: £32.99
Scottish Highlands:
Orders over £150: £39.99
Orders under £150: £32.99
Northern Ireland:
Orders over £150: £48.99
Orders under £150: £39.99
If you have any questions regarding shipping, feel free to contact our support team at:
