
Shipping Information
UK mainland orders:
All orders placed before 12:00 pm (noon) on Monday-Friday will be collected by DPD on the same day and delivered to the customers within 1-2 working days.
All orders placed on the Weekend and Bank Holidays will be collected on the next working day by DPD, then delivered within 1-2 working days
Deliveries to the Highlands, Islands, and Northern Ireland may take 2–3 working days.
Here are the delivery options and associated costs:
UK Mainland:
Orders over £100: Free
Orders under £100: £7.99
UK Offshore Islands:
Orders over £150: £39.99
Orders under £150: £32.99
Scottish Highlands:
Orders over £150: £39.99
Orders under £150: £32.99
Northern Ireland:
Orders over £150: £48.99
Orders under £150: £39.99
If you have any questions regarding shipping, feel free to contact our support team at:
Plant-Based Packaging for Hot Soup & Liquid Food Service
Food businesses serving soups and other liquid-based meals need packaging that provides dependable containment while supporting more sustainable food service practices. The Ingeo White Compostable Soup Containers provide an eco-friendly packaging option made using renewable plant-based materials, combining a sturdy construction with leak-resistant performance.
The 16oz / 550ml format is suitable for hot soups and liquids, making these containers practical for restaurants, cafés, takeaway outlets, catering businesses, and food delivery services.
Made from 320gsm/18 PE material, the containers are designed to provide reliable food storage while maintaining a clean white appearance. Their compostable construction makes them suitable for businesses prioritising sustainable packaging without compromising everyday food service performance.
At Fresh Pack Solutions, we supply practical food packaging solutions for takeaway, catering, restaurant, and food delivery businesses.
Versatile Culinary Applications
Hot Soups
The 16oz / 550ml capacity provides a practical portion size for soups served as takeaway meals or lunchtime options.
Liquid-Based Meals
The leak-resistant construction makes these containers suitable for suitable liquid food applications where secure packaging is important.
Café & Restaurant Service
Ideal for cafés and restaurants offering soups and other prepared foods for takeaway or delivery.
Takeaway Food
A convenient packaging option for customers collecting hot soup and liquid-based meals to enjoy away from the premises.
Catering
Suitable for catering operations where individual portions of soup or other suitable liquid foods need to be packaged efficiently.
Food Delivery
The sturdy construction and leak-resistant design provide practical protection when transporting suitable liquid foods to customers.
Technical Specifications
|
Feature |
Specification |
|
Product Type |
Compostable Soup Container |
|
Product SKU |
LC49003 |
|
Material |
320gsm/18 PE |
|
Colour |
White |
|
Sizes Available |
3 Sizes |
|
Listed Size |
115 × 77 mm |
|
Top Diameter |
115 mm |
|
Height |
60 mm |
|
Capacity |
16oz / 550ml |
|
Freezer Safe |
Yes |
|
Microwave Safe |
Yes |
|
Recyclable |
Yes |
|
Compostable |
Yes |
|
Case Count |
500 |
|
Items Per Pack |
25 |
|
Packs Per Case |
20 |
Size & Portion Guide
16oz / 550ml Soup Portion
The supplied product information identifies the featured size as 16oz / 550ml, with an approximate top diameter of 115mm and height of 60mm.
The range is available in three sizes, although dimensions and capacities for the other two sizes were not provided in the supplied information.
Performance & Logistics Data
Sturdy Construction
The containers are designed to provide sturdy storage for hot soups and liquids, supporting everyday takeaway and food service requirements.
Leak-Resistant Design
The supplied information describes the containers as leak resistant, making them suitable for liquid-based food applications where secure containment is important.
Renewable Plant-Based Materials
The containers are made from renewable plant-based materials, providing an alternative packaging option for businesses prioritising sustainability.
Suitable for Hot Foods
The product is specifically described as being ideal for hot soups and liquids, making it suitable for takeaway and delivery applications.
Clean White Presentation
The white colour provides a simple, clean presentation for soups and other prepared foods.
Sustainability & Structural Reliability
Plant-Based Material
The containers are made from renewable plant-based materials, supporting food businesses looking for alternatives to conventional packaging.
Fully Compostable
The supplied information describes these soup containers as fully compostable, with the material designed to break down in industrial composting facilities.
Reduced Environmental Impact
Their compostable construction provides an option for businesses seeking to reduce the environmental impact associated with conventional food packaging.
Sustainable Without Compromising Performance
The containers combine compostable construction with sturdy and leak-resistant properties, providing practical functionality for hot liquid food service.
Recommended Pairings for Your Service
Add Suitable Food-to-Go Containers
Explore our Bagasse Food Containers collection for additional sustainable packaging formats suitable for meals and takeaway foods served alongside soup.
Package Bread, Snacks & Sides
Pair soup orders with our Paper Bags collection for convenient transportation of bread, snacks, and accompanying takeaway items.
Provide Convenient Dining Essentials
Complete soup takeaway orders with our Disposable Cutlery collection for customers eating away from home.
Applicable Temperature Range
Temperature Performance: The supplied product information identifies these containers as suitable for hot soups and liquids and lists them as microwave safe and freezer safe. No numerical temperature range is provided, so no specific temperature figures have been added.
Food Protection During Delivery
The sturdy and leak-resistant construction is designed to help contain hot soups and liquids during takeaway and delivery. Actual temperature retention and delivery performance will depend on the food type, fill level, ambient conditions, packaging configuration, and journey duration.
Key Features
-
Ingeo White Compostable Soup Containers
-
Available in 3 sizes
-
Featured size: 16oz / 550ml
-
Approx. dimensions: 115 × 77mm
-
Top diameter: 115mm
-
Height: 60mm
-
Made from 320gsm/18 PE
-
White finish
-
Made from renewable plant-based materials
-
Fully compostable
-
Leak-resistant
-
Microwave safe
-
Freezer safe
-
Recyclable
-
Suitable for hot soups and liquids
-
Ideal for restaurants, cafés, takeaways, catering and food delivery
-
500 units per case
-
20 packs per case, 25 units per pack
At FreshPack Solutions Ltd, we want you to be satisfied with every order. If you need to return a product, have received an incorrect item, or have a problem with your delivery, please contact us, and we will help.
This policy applies to all purchases made from FreshPack Solutions Ltd and should be read together with our Terms & Conditions and our Shipping & Delivery Policy.
Returns at a glance
| Situation | Time limit | Who pays return delivery | Outcome |
|---|---|---|---|
| Damaged, faulty, incorrect or missing items | Report within 48 hours of delivery | FreshPack | Replacement, collection or full refund |
| Unwanted items — business customers | Request within 30 days of delivery (subject to approval) | Customer | Refund of product price [— no restocking fee] |
| Unwanted items — consumer customers | Cancel within 14 days of delivery, return within a further 14 days | Customer | Refund of product price plus standard delivery charge |
In every case, please contact us before sending anything back so we can give you the correct return instructions.
Returns
Most unused and unopened products may be returned within 30 days of delivery, subject to the conditions below. To qualify for a standard return, products must:
- be unused and unopened;
- be in their original, undamaged packaging;
- be in a resalable condition;
- not have been damaged after delivery; and
- be accompanied by the order number or proof of purchase.
Because our products are food-contact packaging, opened cases cannot be accepted back for resale for hygiene reasons unless the product is faulty or was incorrectly supplied.
Products returned without prior authorisation may take longer to process and, where they do not meet the conditions above, may be returned to you at your cost.
Business customers
FreshPack Solutions primarily supplies restaurants, takeaways, cafés, bakeries, butchers, catering companies, event and stadium caterers, schools and other food-service businesses.
For purchases made wholly or mainly for business purposes, returns of correctly supplied, non-defective products are accepted at our discretion. Approved business returns must be unused, unopened, in their original packaging and suitable for resale.
Unless the product is faulty, damaged, incorrectly supplied or otherwise agreed by us, the customer is responsible for the cost of returning unwanted products. If you would like us to arrange collection, the collection charge will be confirmed with you before it is booked. [We do not charge a restocking fee on approved returns.]
Consumer customers
If you are buying as a consumer rather than for business purposes, you have statutory cancellation rights under the Consumer Contracts Regulations 2013. You may cancel your order for any reason within 14 days of receiving the goods by telling us in writing (email is fine), and you then have a further 14 days to return the goods to us.
For change-of-mind cancellations you are responsible for the cost of returning the goods. We will refund the price of the goods and our standard delivery charge (but not any premium delivery option you chose) within 14 days of receiving the goods back, or of you providing proof of posting, whichever is earlier. We may reduce the refund if the goods have been handled beyond what is necessary to inspect them.
Our 30-day return policy does not reduce any statutory rights available to consumers.
Products that cannot normally be returned
Unless faulty, damaged, incorrectly supplied or otherwise required by law, we are unable to accept returns of:
- products that have been used;
- products that have been opened, where this makes them unsuitable for resale (this applies to most food-contact packaging);
- products damaged after delivery;
- products not returned in their original packaging, where this materially affects resale;
- bespoke, printed, personalised or specially manufactured products; and
- products specifically sourced or manufactured to a customer's requirements where agreed in advance.
If you are unsure whether a product can be returned, please contact us before sending it back.
Damaged, defective, incorrect or missing products
Please check your order as soon as reasonably possible after delivery. If a product is damaged in transit, defective, incorrect, or missing from your delivery, please contact us within 48 hours of delivery and provide:
- your order number;
- the product name or SKU;
- the quantity affected;
- a description of the problem; and
- clear photographs of the product and, where relevant, the outer packaging and shipping label.
Once the issue has been verified, we will arrange an appropriate solution at no cost to you. Depending on the circumstances, this may be a replacement, a refund, or collection of the affected products. Where the problem is our responsibility, we cover all return or collection costs.
Reporting within 48 hours lets us raise a claim with the courier while it can still be investigated. Later reports will still be considered but may be harder for us to resolve.
Shortages
Larger orders may arrive in more than one parcel, sometimes on different days. If your delivery appears incomplete, please first check the number of parcels shown in your tracking information. If products are still missing, contact us within 48 hours with your order number and details of the missing items so we can investigate.
How to request a return
Before returning anything, contact our customer service team with:
- your order number;
- the product name or SKU;
- the quantity you wish to return; and
- the reason for the return.
We will review your request and, where the return is accepted, send you return instructions and the return address. Please do not send products back without contacting us first.
Return shipping
For unwanted products that were correctly supplied, you are responsible for arranging and paying for return delivery unless we agree otherwise. Products remain your responsibility until they reach us, so we recommend a tracked service and adequate packaging — we cannot refund products that arrive back damaged.
If we arrange a collection on your behalf, the collection charge will be confirmed before it is booked. This does not affect statutory consumer rights.
Refunds
When your return arrives, we will inspect it to confirm it meets the applicable conditions. Approved refunds are issued to the original payment method within 14 days of receiving the goods back, and usually sooner. Once we have issued a refund, please allow 3–5 working days for your bank or card provider to show it in your account.
Original delivery charges are refunded where the return is due to our error or where a consumer exercises statutory cancellation rights; they are not refunded on approved business returns of unwanted goods.
Exchanges and replacements
Where appropriate, we may offer a replacement instead of a refund. For example, if we supplied an incorrect or damaged product and replacement stock is available, we can dispatch the correct product straight away. Please contact us before placing a new order if you would prefer a replacement.
Order cancellations
If you need to cancel an order, contact us as quickly as possible by telephone. Because we dispatch orders placed before 12 noon on weekdays the same day, we cannot guarantee we can stop an order once warehouse processing has begun. If an order has already been dispatched, the returns procedure above will apply. Nothing in this section limits the statutory cancellation rights of consumers.
Your statutory rights
Nothing in this policy excludes, restricts or replaces any rights or remedies that cannot legally be excluded. Consumers retain their statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
Contact us
For returns, refunds, damaged deliveries or order problems, please contact:
FreshPack Solutions Ltd
Unit 5, Sovereign Park
Laporte Way
Luton, Bedfordshire
LU4 8EL
United Kingdom
Telephone: 020 3411 2378
Email: sales@freshpackuk.co.uk
Last updated: [17 September 2026]
UK mainland orders:
All orders placed before 12:00 pm (noon) on Monday-Friday will be collected by DPD on the same day and delivered to the customers within 1-2 working days.
All orders placed on the Weekend and Bank Holidays will be collected on the next working day by DPD, then delivered within 1-2 working days
Deliveries to the Highlands, Islands, and Northern Ireland may take 2–3 working days.
Here are the delivery options and associated costs:
UK Mainland:
Orders over £100: Free
Orders under £100: £7.99
UK Offshore Islands:
Orders over £150: £39.99
Orders under £150: £32.99
Scottish Highlands:
Orders over £150: £39.99
Orders under £150: £32.99
Northern Ireland:
Orders over £150: £48.99
Orders under £150: £39.99
If you have any questions regarding shipping, feel free to contact our support team at:
