
Shipping Information
UK mainland orders:
All orders placed before 12:00 pm (noon) on Monday-Friday will be collected by DPD on the same day and delivered to the customers within 1-2 working days.
All orders placed on the Weekend and Bank Holidays will be collected on the next working day by DPD, then delivered within 1-2 working days
Deliveries to the Highlands, Islands, and Northern Ireland may take 2–3 working days.
Here are the delivery options and associated costs:
UK Mainland:
Orders over £100: Free
Orders under £100: £7.99
UK Offshore Islands:
Orders over £150: £39.99
Orders under £150: £32.99
Scottish Highlands:
Orders over £150: £39.99
Orders under £150: £32.99
Northern Ireland:
Orders over £150: £48.99
Orders under £150: £39.99
If you have any questions regarding shipping, feel free to contact our support team at:
Hot beverage businesses need cups that offer dependable insulation, comfortable handling, and a professional appearance. Our Ripple Black Paper Cups are designed for cafés, coffee shops, restaurants, catering businesses, offices, events, and takeaway beverage service.
Made from recyclable PE-coated paper, these cups feature a triple-layered construction and ripple wall design. This structure provides additional insulation and durability while helping maintain a cooler-to-the-touch exterior when serving hot beverages.
The sleek black finish offers a clean and professional appearance, making these cups suitable for businesses looking to create a consistent presentation across their takeaway drink service.
Available in 4oz, 8oz, 12oz, and 16oz sizes, the range provides flexible options for serving everything from smaller hot drinks to larger takeaway coffees and other beverages.
At Fresh Pack Solutions, we supply practical disposable packaging solutions for takeaway, catering, cafés, and food service businesses.
Versatile Beverage Applications
Coffee & Espresso-Based Drinks
The four available sizes provide practical options for serving smaller coffee portions through to larger takeaway drinks.
Tea & Herbal Beverages
Suitable for serving freshly prepared tea and other hot beverages where comfortable customer handling is important.
Hot Chocolate
A practical option for cafés, dessert shops, events, and takeaway businesses serving hot chocolate.
Workplace & Office Refreshments
Suitable for meetings, conferences, staff areas, and workplace beverage stations requiring convenient disposable drinkware.
Catering & Events
Useful for serving hot drinks at corporate events, exhibitions, functions, and catering operations.
Coffee-to-Go Service
The ripple wall construction and durable paper design make these cups suitable for everyday takeaway beverage service.
Technical Specifications
|
Feature |
Specification |
|
Product Type |
Ripple Black Paper Cup |
|
Available Sizes |
4oz, 8oz, 12oz, 16oz |
|
Material |
Recyclable PE-Coated Paper |
|
Construction |
Triple-Layered |
|
Wall Design |
Ripple Wall |
|
Colour |
Black |
|
Eco-Property |
Recyclable |
|
Primary Application |
Hot Beverages |
|
Example Size |
62 × 62 × 64mm |
|
Case Count |
1000 |
Size Options for Different Beverage Requirements
Four Practical Cup Sizes
The Ripple Black Paper Cup range is available in 4oz, 8oz, 12oz, and 16oz capacities, allowing businesses to select suitable cup sizes across their hot beverage menu.
The smaller options are suitable for shorter drinks and smaller servings, while the larger sizes provide options for standard takeaway coffees, tea, hot chocolate, and other hot beverages.
Using the same ripple cup style across multiple capacities can help businesses maintain a consistent and professional presentation.
Performance & Everyday Service Benefits
Triple-Layered Insulation
The triple-layered construction provides insulation for hot beverages and helps maintain a more comfortable exterior for customers.
Ripple Wall Comfort
The ripple wall design adds strength and provides a practical surface for holding hot drinks.
Durable Construction
The PE-coated paper construction is designed to provide the durability required for everyday hot beverage service.
Comfortable Hot Drink Handling
The insulated design helps keep beverages hot while maintaining a cooler-to-the-touch exterior, improving comfort during takeaway service.
Professional Black Presentation
The black exterior provides a sleek and modern appearance suitable for cafés, coffee shops, dessert businesses, catering companies, and professional food-to-go operations.
Sustainability & Material Information
Recyclable Paper Material
These cups are made from recyclable PE-coated paper and are identified with recyclable eco-properties.
Practical Disposable Beverage Packaging
The combination of recyclable paper construction, insulation, and multiple size options makes these cups a practical choice for businesses serving hot beverages.
Consistent Multi-Size Range
With four available capacities, businesses can create a coordinated takeaway beverage range while selecting suitable portions for different drinks.
Recommended Pairings for Your Service
Create a Complete Takeaway Drink Solution
Pair these cups with our Paper Cup Lids collection to support easier transport and more convenient takeaway beverage service.
Offer More Beverage Packaging Options
Explore our Cold Drink Cups collection to provide additional packaging options for iced drinks, juices, soft drinks, and other cold beverages.
Support Coffee & Food-to-Go Orders
Combine hot drinks with food packaging from our Food Containers collection for cafés and takeaway businesses serving sandwiches, pastries, snacks, and prepared meals.
Make Multi-Item Orders Easier to Carry
Browse our Paper Carrier Bags collection for convenient transportation of takeaway food and beverage orders.
Applicable Temperature Range
Designed for Hot Beverage Service
These Ripple Black Paper Cups are designed primarily for serving hot beverages, including:
-
Coffee
-
Tea
-
Hot chocolate
-
Espresso-based drinks
-
Other suitable hot beverages
The triple-layered ripple wall construction provides insulation and helps maintain a cooler-to-the-touch exterior while the beverage remains hot.
Important: The supplied product specifications do not state an exact minimum or maximum temperature range in °C. Therefore, no specific numerical temperature range should be claimed.
These cups should not be described as microwave-safe or freezer-safe unless this is specifically confirmed by the manufacturer or future product specifications.
Key Features
-
Available in 4oz, 8oz, 12oz and 16oz
-
Black professional finish
-
Made from recyclable PE-coated paper
-
Triple-layered construction
-
Ripple wall design for strength and comfort
-
Provides insulation for hot beverages
-
Helps maintain a cooler-to-the-touch exterior
-
Durable construction for everyday beverage service
-
Suitable for coffee, tea, hot chocolate, and more
-
Ideal for cafés, coffee shops, catering, offices, and events
-
1000 cups per case
-
Recyclable material
At FreshPack Solutions Ltd, we want you to be satisfied with every order. If you need to return a product, have received an incorrect item, or have a problem with your delivery, please contact us, and we will help.
This policy applies to all purchases made from FreshPack Solutions Ltd and should be read together with our Terms & Conditions and our Shipping & Delivery Policy.
Returns at a glance
| Situation | Time limit | Who pays return delivery | Outcome |
|---|---|---|---|
| Damaged, faulty, incorrect or missing items | Report within 48 hours of delivery | FreshPack | Replacement, collection or full refund |
| Unwanted items — business customers | Request within 30 days of delivery (subject to approval) | Customer | Refund of product price [— no restocking fee] |
| Unwanted items — consumer customers | Cancel within 14 days of delivery, return within a further 14 days | Customer | Refund of product price plus standard delivery charge |
In every case, please contact us before sending anything back so we can give you the correct return instructions.
Returns
Most unused and unopened products may be returned within 30 days of delivery, subject to the conditions below. To qualify for a standard return, products must:
- be unused and unopened;
- be in their original, undamaged packaging;
- be in a resalable condition;
- not have been damaged after delivery; and
- be accompanied by the order number or proof of purchase.
Because our products are food-contact packaging, opened cases cannot be accepted back for resale for hygiene reasons unless the product is faulty or was incorrectly supplied.
Products returned without prior authorisation may take longer to process and, where they do not meet the conditions above, may be returned to you at your cost.
Business customers
FreshPack Solutions primarily supplies restaurants, takeaways, cafés, bakeries, butchers, catering companies, event and stadium caterers, schools and other food-service businesses.
For purchases made wholly or mainly for business purposes, returns of correctly supplied, non-defective products are accepted at our discretion. Approved business returns must be unused, unopened, in their original packaging and suitable for resale.
Unless the product is faulty, damaged, incorrectly supplied or otherwise agreed by us, the customer is responsible for the cost of returning unwanted products. If you would like us to arrange collection, the collection charge will be confirmed with you before it is booked. [We do not charge a restocking fee on approved returns.]
Consumer customers
If you are buying as a consumer rather than for business purposes, you have statutory cancellation rights under the Consumer Contracts Regulations 2013. You may cancel your order for any reason within 14 days of receiving the goods by telling us in writing (email is fine), and you then have a further 14 days to return the goods to us.
For change-of-mind cancellations you are responsible for the cost of returning the goods. We will refund the price of the goods and our standard delivery charge (but not any premium delivery option you chose) within 14 days of receiving the goods back, or of you providing proof of posting, whichever is earlier. We may reduce the refund if the goods have been handled beyond what is necessary to inspect them.
Our 30-day return policy does not reduce any statutory rights available to consumers.
Products that cannot normally be returned
Unless faulty, damaged, incorrectly supplied or otherwise required by law, we are unable to accept returns of:
- products that have been used;
- products that have been opened, where this makes them unsuitable for resale (this applies to most food-contact packaging);
- products damaged after delivery;
- products not returned in their original packaging, where this materially affects resale;
- bespoke, printed, personalised or specially manufactured products; and
- products specifically sourced or manufactured to a customer's requirements where agreed in advance.
If you are unsure whether a product can be returned, please contact us before sending it back.
Damaged, defective, incorrect or missing products
Please check your order as soon as reasonably possible after delivery. If a product is damaged in transit, defective, incorrect, or missing from your delivery, please contact us within 48 hours of delivery and provide:
- your order number;
- the product name or SKU;
- the quantity affected;
- a description of the problem; and
- clear photographs of the product and, where relevant, the outer packaging and shipping label.
Once the issue has been verified, we will arrange an appropriate solution at no cost to you. Depending on the circumstances, this may be a replacement, a refund, or collection of the affected products. Where the problem is our responsibility, we cover all return or collection costs.
Reporting within 48 hours lets us raise a claim with the courier while it can still be investigated. Later reports will still be considered but may be harder for us to resolve.
Shortages
Larger orders may arrive in more than one parcel, sometimes on different days. If your delivery appears incomplete, please first check the number of parcels shown in your tracking information. If products are still missing, contact us within 48 hours with your order number and details of the missing items so we can investigate.
How to request a return
Before returning anything, contact our customer service team with:
- your order number;
- the product name or SKU;
- the quantity you wish to return; and
- the reason for the return.
We will review your request and, where the return is accepted, send you return instructions and the return address. Please do not send products back without contacting us first.
Return shipping
For unwanted products that were correctly supplied, you are responsible for arranging and paying for return delivery unless we agree otherwise. Products remain your responsibility until they reach us, so we recommend a tracked service and adequate packaging — we cannot refund products that arrive back damaged.
If we arrange a collection on your behalf, the collection charge will be confirmed before it is booked. This does not affect statutory consumer rights.
Refunds
When your return arrives, we will inspect it to confirm it meets the applicable conditions. Approved refunds are issued to the original payment method within 14 days of receiving the goods back, and usually sooner. Once we have issued a refund, please allow 3–5 working days for your bank or card provider to show it in your account.
Original delivery charges are refunded where the return is due to our error or where a consumer exercises statutory cancellation rights; they are not refunded on approved business returns of unwanted goods.
Exchanges and replacements
Where appropriate, we may offer a replacement instead of a refund. For example, if we supplied an incorrect or damaged product and replacement stock is available, we can dispatch the correct product straight away. Please contact us before placing a new order if you would prefer a replacement.
Order cancellations
If you need to cancel an order, contact us as quickly as possible by telephone. Because we dispatch orders placed before 12 noon on weekdays the same day, we cannot guarantee we can stop an order once warehouse processing has begun. If an order has already been dispatched, the returns procedure above will apply. Nothing in this section limits the statutory cancellation rights of consumers.
Your statutory rights
Nothing in this policy excludes, restricts or replaces any rights or remedies that cannot legally be excluded. Consumers retain their statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
Contact us
For returns, refunds, damaged deliveries or order problems, please contact:
FreshPack Solutions Ltd
Unit 5, Sovereign Park
Laporte Way
Luton, Bedfordshire
LU4 8EL
United Kingdom
Telephone: 020 3411 2378
Email: sales@freshpackuk.co.uk
Last updated: [17 September 2026]
UK mainland orders:
All orders placed before 12:00 pm (noon) on Monday-Friday will be collected by DPD on the same day and delivered to the customers within 1-2 working days.
All orders placed on the Weekend and Bank Holidays will be collected on the next working day by DPD, then delivered within 1-2 working days
Deliveries to the Highlands, Islands, and Northern Ireland may take 2–3 working days.
Here are the delivery options and associated costs:
UK Mainland:
Orders over £100: Free
Orders under £100: £7.99
UK Offshore Islands:
Orders over £150: £39.99
Orders under £150: £32.99
Scottish Highlands:
Orders over £150: £39.99
Orders under £150: £32.99
Northern Ireland:
Orders over £150: £48.99
Orders under £150: £39.99
If you have any questions regarding shipping, feel free to contact our support team at:
