Shipping Policy

At Fresh Pack Solutions, we aim to deliver your orders quickly and reliably. Please review the information below regarding delivery times and shipping costs.

Order Processing & Dispatch

Orders placed before 12:00 pm (Monday–Friday) are usually processed and dispatched the same day, with delivery typically arriving on the next working day.

This delivery timeframe applies to mainland UK addresses only and excludes weekends and public holidays.

Orders placed after 12:00 pm or outside business days will be processed on the next working day.

Delivery Timeframes

• UK Mainland: Usually next working day delivery for orders placed before 12:00 pm
  
• Scottish Highlands, Offshore Islands & Northern Ireland: Delivery may take 2–3 working days
  

Please note that delivery times may vary slightly depending on the courier services or peak periods.

Shipping Rates

UK Mainland

• Orders over £100: Free Delivery
  
• Orders under £100: £7.99
  

UK Offshore Islands

• Orders over £100: £18.99
  
• Orders under £100: £26.99
  

Scottish Highlands

• Orders over £100: £17.99
  
• Orders under £100: £25.99
  

Northern Ireland

• Orders over £100: £17.99
  
• Orders under £100: £26.99
  

Delivery Information

• Delivery charges are calculated based on order value and delivery location.
  
• All delivery estimates refer to working days only (Monday–Friday).
  
• Delays may occasionally occur due to courier issues, weather conditions, or peak delivery periods.
  

Questions About Delivery

If you have any questions about shipping or delivery times, please contact our customer support team, and we will be happy to assist you.

Return & Refund Policy

At Fresh Pack Solutions, we aim to provide high-quality packaging products and excellent customer service. If you are not completely satisfied with your purchase, please review the return and refund policy below.

Returns

Most items can be returned within 30 days of delivery for a refund, provided they meet the following conditions:

- The item must be unused and unopened

- The product must be returned in its original packaging

- The item must be in the same condition in which it was received

- Proof of purchase or your order number must be provided

Items that have been opened, used, or damaged after delivery may not be eligible for a return.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Once the issue is confirmed, we will arrange the return and cover the cost of the return shipping. Depending on product availability and your preference, we will either provide a replacement product or issue a full refund.

How to Request a Return

To initiate a return, please contact us and include the following information:

- Your order number

- The product name or item(s) you wish to return

- The reason for the return

Our team will respond with instructions on how to return the item safely.

Refunds

Once your returned item has been received and inspected, we will process your refund. Refunds are typically issued to the original payment method used at checkout.

The full refund process generally takes up to two weeks, which may include:

- Return transit time: 5–10 business days for the product to reach us

- Inspection and processing: 3–5 business days once received

- Bank processing time: 5–10 business days for the refund to appear in your account

In many cases, refunds may be processed sooner depending on the payment provider.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team with your order details and we will be happy to assist you.

Frequently Asked Questions (FAQ)

Below are answers to some of the most common questions about ordering packaging from Fresh Pack Solutions. If you require further assistance, our support team will be happy to help.

Ordering & Payments

Who can order from Fresh Pack Solutions?

We supply packaging products to restaurants, takeaway businesses, catering companies, food delivery services, and individual customers across the UK. Both businesses and personal customers are welcome to place orders through our website.

Do you offer wholesale or trade pricing?

Our website already offers competitive wholesale pricing on all packaging products. The prices displayed on the website are the final prices available to all customers, ensuring transparent and consistent pricing.

Can I place an order over the phone?

Orders must be placed directly through our website to ensure secure payment and accurate order processing. If you have questions about a product before ordering, our sales team is available to assist you.

What payment methods do you accept?

We accept a range of secure payment options, including:

• Major credit cards
  
• Major debit cards
  
• PayPal
  

All payments are processed securely during checkout.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email containing your order details. The email will also include access to your VAT invoice for your records.

I haven’t received my order confirmation email. What should I do?

Please check your spam or junk folder, as emails may occasionally be filtered there. If you still cannot locate the confirmation email, please contact our customer support team and we will assist you.

Delivery & Shipping

How long does delivery take?

For most UK mainland orders placed before 12:00 pm, delivery usually takes one working day. Orders placed after this time will typically be processed on the next working day.

Deliveries to the Scottish Highlands, offshore islands, and Northern Ireland may take 2–3 working days.

Do you offer free delivery?

Yes. We offer free delivery on UK mainland orders over £100. Shipping charges for other regions will be calculated based on location and order value.

Do you deliver outside the UK?

Currently, we primarily deliver within the United Kingdom. If you require delivery to another location, please contact us to discuss possible arrangements.

Products & Packaging

Are your food containers safe for food use?

Yes. All of our packaging products are made from food-grade materials suitable for use in restaurants, takeaway services, and food preparation environments.

Do you sell eco-friendly packaging?

Yes. We offer a growing range of eco-friendly packaging options, including kraft paper containers and recyclable packaging materials designed to support more sustainable food service operations.

Do your containers come with lids?

Some containers include lids, while others require lids to be purchased separately. Product pages clearly indicate whether lids are included or sold separately.

Can your containers be used for hot food?

Many of our containers are designed specifically for hot takeaway meals. Certain products are also microwave safe or oven safe, depending on the material. Please check the product specifications for details.

Returns & Customer Support

What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and product details. We will review the issue and arrange a replacement or refund where appropriate.

Can I return products?

Most unused and unopened items can be returned within 30 days of delivery, provided they remain in their original condition and packaging. Please contact our support team before returning any items.

How do I contact customer support?

If you need assistance with an order, product enquiry, or delivery question, please contact our support team and provide your order number and enquiry details so we can assist you as quickly as possible.

Need More Help?

If you cannot find the answer you are looking for, please contact us, and our team will be happy to assist you.