A reliable hot drink cup needs to combine insulation, comfortable handling, and a professional appearance. Our White Double Wall Coffee Cups are designed for cafés, coffee shops, restaurants, catering businesses, offices, events, and everyday takeaway beverage service.

Manufactured from durable, food-grade paperboard, these cups feature a double-wall construction that helps provide insulation when serving hot drinks. The additional wall structure helps maintain beverage temperature while creating a more comfortable surface for customers to hold.

The clean white matte appearance provides a simple and modern presentation that can suit a wide range of food service environments. Available in 8oz and 12oz sizes, these cups give businesses practical options for serving different beverage portions while maintaining a consistent look across their hot drink range.

At Fresh Pack Solutions, we supply practical food and beverage packaging designed for cafés, takeaway businesses, caterers, and professional food service operations.

Versatile Beverage Applications

Coffee & Espresso-Based Drinks

Available in two practical capacities, these cups are suitable for serving a variety of coffee and espresso-based beverages.

Tea & Hot Beverages

The insulated double-wall design makes them suitable for serving freshly prepared tea and other hot drinks.

Hot Chocolate

A practical choice for cafés, dessert businesses, events, and takeaway counters serving hot chocolate and similar beverages.

Workplace & Office Refreshments

Suitable for meetings, staff areas, conferences, and workplace beverage stations requiring convenient disposable cups.

Catering & Events

The clean white finish and practical construction make these cups suitable for corporate events, functions, exhibitions, and catering operations.

Everyday Coffee-to-Go Service

Designed to support regular takeaway beverage service where comfortable handling and reliable insulation are important.

Technical Specifications

Size Options for Different Beverage Requirements

8oz – 227ml

The 8oz option is suitable for smaller and standard hot beverage portions, including coffee, tea, and similar drinks.

12oz – 340ml

The larger 12oz option provides additional capacity for takeaway coffee, tea, hot chocolate, and other suitable hot beverages.

Using the same cup style across both sizes can help cafés and food service businesses maintain a consistent and professional presentation.

Performance & Everyday Service Benefits

Double-Wall Insulation

The double-wall construction helps provide insulation, supporting beverage temperature maintenance during service.

Comfortable Customer Handling

The additional paperboard layer creates a more comfortable grip when serving hot beverages.

Durable Food-Grade Construction

Manufactured from durable, food-grade paperboard for dependable everyday beverage service.

Clean Matte Presentation

The white matte finish creates a modern and versatile appearance suitable for a wide range of hospitality and food service settings.

Practical Takeaway Format

The combination of two popular sizes and insulated construction makes these cups suitable for regular coffee-to-go and takeaway beverage operations.

Material & Sustainability Information

Recyclable Eco-Property

The supplied product information identifies these cups as having a recyclable eco-property.

Food-Grade Paperboard Construction

Made from food-grade paperboard, the cups are designed specifically for beverage service.

A Practical Disposable Cup Range

The two available capacities allow businesses to offer different drink sizes while maintaining a coordinated presentation.

Recommended Pairings for Your Service

Create a Complete Takeaway Drink Setup

Pair these cups with a suitable Paper Cup Lids collection to support convenient takeaway service and help reduce the risk of spills during transport.

Add Options for Cold Beverage Service

Expand your drinks packaging range with Cold Drink Cups, allowing your business to offer suitable packaging for iced coffee, juices, smoothies, and other chilled beverages.

Support Coffee and Food Orders Together

Combine your beverage packaging with Kraft Food Packaging for cafés and takeaway businesses serving pastries, sandwiches, snacks, and other food-to-go items.

Prepare for Catering and Events

Add Paper Napkins to your packaging range to provide a practical finishing touch for customer orders, self-service stations, meetings, and catering events.

Applicable Temperature Range

Designed for Hot Beverage Service

These White Double Wall Coffee Cups are designed primarily for serving hot beverages, including:

• Coffee

• Tea

• Hot chocolate

• Espresso-based drinks

• Other suitable hot beverages

The double-wall construction helps provide insulation and supports comfortable handling while beverages are being served hot.

Important: The supplied product information does not specify an exact minimum or maximum temperature range in °C. Therefore, no specific numerical temperature range should be claimed.

These cups should not be described as microwave-safe or freezer-safe unless this is specifically confirmed by the manufacturer or future product specifications.

Key Features

• Available in 8oz and 12oz

• 8oz capacity: 227ml

• 12oz capacity: 340ml

• Made from durable, food-grade paperboard

• Double-wall construction for improved insulation

• Helps maintain beverage temperature

• Provides a comfortable grip for hot drinks

• Clean, modern matte white finish

• Suitable for coffee, tea, hot chocolate, and other hot beverages

• Ideal for cafés, coffee shops, catering, offices, and events

• 500 cups per case

• Recyclable eco-property

At FreshPack Solutions Ltd, we want you to be satisfied with every order. If you need to return a product, have received an incorrect item, or have a problem with your delivery, please contact us, and we will help.

This policy applies to all purchases made from FreshPack Solutions Ltd and should be read together with our Terms & Conditions and our Shipping & Delivery Policy.

Returns at a glance

In every case, please contact us before sending anything back so we can give you the correct return instructions.

Returns

Most unused and unopened products may be returned within 30 days of delivery, subject to the conditions below. To qualify for a standard return, products must:

• be unused and unopened;
• be in their original, undamaged packaging;
• be in a resalable condition;
• not have been damaged after delivery; and
• be accompanied by the order number or proof of purchase.

Because our products are food-contact packaging, opened cases cannot be accepted back for resale for hygiene reasons unless the product is faulty or was incorrectly supplied.

Products returned without prior authorisation may take longer to process and, where they do not meet the conditions above, may be returned to you at your cost.

Business customers

FreshPack Solutions primarily supplies restaurants, takeaways, cafés, bakeries, butchers, catering companies, event and stadium caterers, schools and other food-service businesses.

For purchases made wholly or mainly for business purposes, returns of correctly supplied, non-defective products are accepted at our discretion. Approved business returns must be unused, unopened, in their original packaging and suitable for resale.

Unless the product is faulty, damaged, incorrectly supplied or otherwise agreed by us, the customer is responsible for the cost of returning unwanted products. If you would like us to arrange collection, the collection charge will be confirmed with you before it is booked. [We do not charge a restocking fee on approved returns.]

Consumer customers

If you are buying as a consumer rather than for business purposes, you have statutory cancellation rights under the Consumer Contracts Regulations 2013. You may cancel your order for any reason within 14 days of receiving the goods by telling us in writing (email is fine), and you then have a further 14 days to return the goods to us.

For change-of-mind cancellations you are responsible for the cost of returning the goods. We will refund the price of the goods and our standard delivery charge (but not any premium delivery option you chose) within 14 days of receiving the goods back, or of you providing proof of posting, whichever is earlier. We may reduce the refund if the goods have been handled beyond what is necessary to inspect them.

Our 30-day return policy does not reduce any statutory rights available to consumers.

Products that cannot normally be returned

Unless faulty, damaged, incorrectly supplied or otherwise required by law, we are unable to accept returns of:

• products that have been used;
• products that have been opened, where this makes them unsuitable for resale (this applies to most food-contact packaging);
• products damaged after delivery;
• products not returned in their original packaging, where this materially affects resale;
• bespoke, printed, personalised or specially manufactured products; and
• products specifically sourced or manufactured to a customer's requirements where agreed in advance.

If you are unsure whether a product can be returned, please contact us before sending it back.

Damaged, defective, incorrect or missing products

Please check your order as soon as reasonably possible after delivery. If a product is damaged in transit, defective, incorrect, or missing from your delivery, please contact us within 48 hours of delivery and provide:

• your order number;
• the product name or SKU;
• the quantity affected;
• a description of the problem; and
• clear photographs of the product and, where relevant, the outer packaging and shipping label.

Once the issue has been verified, we will arrange an appropriate solution at no cost to you. Depending on the circumstances, this may be a replacement, a refund, or collection of the affected products. Where the problem is our responsibility, we cover all return or collection costs.

Reporting within 48 hours lets us raise a claim with the courier while it can still be investigated. Later reports will still be considered but may be harder for us to resolve.

Shortages

Larger orders may arrive in more than one parcel, sometimes on different days. If your delivery appears incomplete, please first check the number of parcels shown in your tracking information. If products are still missing, contact us within 48 hours with your order number and details of the missing items so we can investigate.

How to request a return

Before returning anything, contact our customer service team with:

• your order number;
• the product name or SKU;
• the quantity you wish to return; and
• the reason for the return.

We will review your request and, where the return is accepted, send you return instructions and the return address. Please do not send products back without contacting us first.

Return shipping

For unwanted products that were correctly supplied, you are responsible for arranging and paying for return delivery unless we agree otherwise. Products remain your responsibility until they reach us, so we recommend a tracked service and adequate packaging — we cannot refund products that arrive back damaged.

If we arrange a collection on your behalf, the collection charge will be confirmed before it is booked. This does not affect statutory consumer rights.

Refunds

When your return arrives, we will inspect it to confirm it meets the applicable conditions. Approved refunds are issued to the original payment method within 14 days of receiving the goods back, and usually sooner. Once we have issued a refund, please allow 3–5 working days for your bank or card provider to show it in your account.

Original delivery charges are refunded where the return is due to our error or where a consumer exercises statutory cancellation rights; they are not refunded on approved business returns of unwanted goods.

Exchanges and replacements

Where appropriate, we may offer a replacement instead of a refund. For example, if we supplied an incorrect or damaged product and replacement stock is available, we can dispatch the correct product straight away. Please contact us before placing a new order if you would prefer a replacement.

Order cancellations

If you need to cancel an order, contact us as quickly as possible by telephone. Because we dispatch orders placed before 12 noon on weekdays the same day, we cannot guarantee we can stop an order once warehouse processing has begun. If an order has already been dispatched, the returns procedure above will apply. Nothing in this section limits the statutory cancellation rights of consumers.

Your statutory rights

Nothing in this policy excludes, restricts or replaces any rights or remedies that cannot legally be excluded. Consumers retain their statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.

Contact us

For returns, refunds, damaged deliveries or order problems, please contact:

FreshPack Solutions Ltd
Unit 5, Sovereign Park
Laporte Way
Luton, Bedfordshire
LU4 8EL
United Kingdom

Telephone: 020 3411 2378
Email: sales@freshpackuk.co.uk

Last updated: [17 September 2026]

UK mainland orders:

All orders placed before 12:00 pm (noon) on Monday-Friday will be collected by DPD on the same day and delivered to the customers within 1-2 working days.

All orders placed on the Weekend and Bank Holidays will be collected on the next working day by DPD, then delivered within 1-2 working days

Deliveries to the Highlands, Islands, and Northern Ireland may take 2–3 working days.

Here are the delivery options and associated costs:

UK Mainland:

Orders over £100: Free

Orders under £100: £7.99

UK Offshore Islands:

Orders over £150: £39.99

Orders under £150: £32.99

Scottish Highlands:

Orders over £150: £39.99

Orders under £150: £32.99

Northern Ireland:

Orders over £150: £48.99

Orders under £150: £39.99

If you have any questions regarding shipping, feel free to contact our support team at:

📧 sales@freshpackuk.co.uk

📞 020 3411 2378